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If you have a general comment or query, please try the FAQs or contact us through our website www.ncp.co.uk. NCP ParkPass . Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular. 23 (a) If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under our contract, or if we fail to exercise any of the rights to which we are entitled under our contract, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations. (a) We will store, process and use all personal information (including the Personal Data) provided by you in connection with your NCP ParkPass Account (Customer Information) which is necessary in order to perform our contract with you. 10 There may be delays in the records being updated for technical reasons, but we will do our best to keep this to a minimum. NCP Parking was founded in 1931. We use cookies on our website. This will be in accordance with the requirements of applicable Data Protection Laws and our Privacy Policy. (c) Your contact details may be used to supply, by telephone, email, SMS or post, information to you about us and to send you occasional marketing material where you have consented to receive this, such as information about NCP ParkPass Rates, Eligible Saver Deal(s) or other special offers which we think you might find valuable. (h) If your NCP ParkPass Card does not work for any reason relating to wear and tear or it being defective (but not as a result of being damaged by you) we will send you a replacement card free of charge, provided that you return your defective NCP ParkPass Card to us by post marked F.A.O. 22 14 What’s more, the site also supports NCP’s account-based payment solution, ParkPass. 30 Long waits for replies. (a) The NCP ParkPass Card will be at your risk from the date of dispatch by us. (a) To register for a NCP ParkPass Account you must provide us with your name, valid email address, billing address (city and post code), valid Payment Card details, mobile number, and vehicle registration mark(s) for each Authorised Vehicle. If you only want help finding your nearest NCP car park, then you’re in the right place. For more information, contact NCP car parks on 0345 050 7090 or visit ncpsolutions.co.uk (e) We may charge a £5 administration fee from your Payment Card for a replacement card. Forgotten? The ParkPass App is the new way to park and pay. This will not affect your rights or obligations under these Terms and Conditions. NCP ParkPass Card is the convenient way for Saver ID customers to pay for parking. “Nominated Car Park(s)” means the NCP car parks where you can use your NCP ParkPass Account to make payment. (a) Should you have any questions about these Terms and Conditions or the use of your NCP ParkPass Account, please see our list of frequently asked questions on our Website. 15 (f) Your NCP ParkPass Card or any replacement card will be sent out to the address registered with your NCP ParkPass Account. We draw your attention to condition 15 (Your Responsibilities) of these Terms and Conditions. We recommend that you retain a copy of these Terms and Conditions in a safe place as they are your record of the contract between us. (d) NCP makes no guarantees or warranties that the NCP ParkPass Recognition Methods in condition 7(a)(ii) and 7(a)(iii) will be available in the Nominated Car Parks. “Website” means www.ncp.co.uk and all other URLs operated by us. (d) If your NCP ParkPass Card is lost, stolen or damaged, you should request a replacement from us through your NCP ParkPass Customer Portal. You acknowledge and accept that failure to comply with this condition 8(b) may result in the daily Standard Rate of the Nominated Car Park being charged to your NCP ParkPass Account for each day your vehicle is or was in the relevant Nominated Car Park. Registered account holders receive an NCP ParkPass card which is simply inserted on arrival and on exit at the barrier of any enabled car park. National Car Parks Limited and its associated company National Car Parks Manchester Limited are registered in England and Wales under company numbers 253240 and 3643895 respectively. The contract between you and NCP will only be formed once you have acknowledged that you have read these Terms and Conditions and confirmed your acceptance of these. Your NCP ParkPass Card is personal to you and is non-transferable. You may nominate up to a maximum of 4 vehicles. (b) If you have any other questions or queries that are not covered in our frequently asked questions you can either call our Customer Contact Centre on 0345 050 7080, email us at [email protected], or use our online chat service which is available on the Website. (b) Payment will be taken automatically from the Payment Card registered with your NCP ParkPass Account each time you use your NCP ParkPass Account to pay the Fees. e.g. We reserve the right to amend the administration fee for a replacement NCP ParkPass Card upon either 10 days’ notification to you of any such fee and/or by disclosing the amended fee on our Website. What is NCP ParkPass? Check ncp.co.uk/find-a-car-park to find the nearest one to you. "Fees" means any parking charges, administration fees, or other fees and charges imposed by us from time to time in accordance with these Terms and Conditions. This date will be notified to you by us upon your NCP ParkPass Account being successfully registered. We reserve the right to defer delivery of your NCP ParkPass Card, or to cancel the contract between us, if we are prevented from or delayed in the carrying on of our business and our obligations under our contract due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes. “NCP ParkPass Card” means the NCP ParkPass Card issued to you once you have registered your NCP ParkPass Account. We offer a complete range of services for you and your business, from frontline operations and property management to technology deployment, revenue management and marketing. If we do not receive your defective NCP ParkPass Card within 20 working days of us sending you a replacement, we reserve the right to charge you the administration fee noted in condition 17(e). 15 Otherwise, to the fullest extent permitted by law, you and we shall bring all court proceedings in the courts of England. NCP ParkPass is the convenient cashless way to pay for your parking. NCP ParkPass is the convenient cashless way to pay for your parking. When you sign up to NCP ParkPass you will be issued a membership card which you must use to enter and exit the car park. He was acquitted. This portal allows you to register, manage, edit and view the information you have provided to us in relation to your NCP ParkPass Account (including the details for your Payment Card). 15 09 Your NCP ParkPass card will be posted to you within 6 working days of registration. (a) You will only be able to use your NCP ParkPass Account in a Nominated Car Park and only using the following recognition methods: (i) by using your NCP ParkPass Card upon entry and exit of such Nominated Car Park; or, (ii) by using the automatic vehicle registration mark recognition (commonly known as ANPR) where it is available   at a Nominated Car Park; or. (a) When registering for your NCP ParkPass Account you must register details of a valid Payment Card during registration. 00 However, remember, until then, you will need to pay for your parking as normal. We do not issue refunds by cheque. 07 “NCP ParkPass Rate(s)” means the prices charged by NCP for parking services at Nominated Car Park(s) for customers who pay using a NCP ParkPass Account. Such NCP car parks are confirmed on our Website at www.ncp.co.uk/parkpass. 14 (b) In the case of any fraudulent or illegal use we reserve the right (acting reasonably) to refuse to open another NCP ParkPass Account on your behalf or allow you to use the NCP ParkPass Rate(s) and/or Eligible Saver Deal (as appropriate), or any other services or products offered by NCP. “NCP ParkPass Customer Portal” means the online portal to a secure platform which can be accessed through the Website or through a dedicated software application available on some mobile devices and tablets. Download our NEW ParkPass App for Android from the Play Store. No initial payment to your NCP ParkPass Account will be necessary however you hereby authorise us to validate your Payment Card details by taking a hold transaction of 1p. We shall determine such prices from time to time. This has now been set up for the following Car Parks at the current ParkPass prices:-PELLETT STREET CAR PARK - … Want to use an app to pay at 250+ NCP car parks nationwide? The new ParkPass App can be used at more than 250 NCP barrier and also 120+ pay & … 00 These Terms and Conditions cannot be varied except in writing by our Company Secretary on 30 days’ notice to you or alternatively published on our Website. Advertisement (g) You will usually receive your NCP ParkPass Card or any replacement card within 6 working days of payment of any  administration fee if requested in accordance with condition 17(e). All you need to do is download the free NCP ParkPass app, use the saver … (e) You may only use the NCP ParkPass Account to pay for parking when using a Nominated Car Park. NCP currently works with a number of different mobile payment providers, which will be consolidated into PayByPhone and ParkPass. London; Manchester; Birmingham; Brighton; Cardiff; Other … 00 NCP are offering a discount to people parking in their car park near The Brewery Quarter. (a) You may view your statement for your NCP ParkPass Account at any time by logging into the NCP ParkPass Customer Portal on the Website. ParkPass App: Use the NCP ParkPass App to pay for parking at over 250 locations nationwide. (b) By registering for a NCP ParkPass Account you will automatically receive mandatory notifications by email (by default) and/or SMS. “Commencement Date” means the date on which your NCP ParkPass Account is registered. 16 02 Even more reason to shop in Richmond, with amazing discounts available via the NCP ParkPass app until 1st February 2021. It's an account based payment option, designed to reward account holders with discounted parking offers. (c) Any termination of your NCP ParkPass Account is without prejudice to any accrued rights or remedies that you or we may have. 11 “Payment Card” means any accepted credit or debit card which you nominate to be the stored card for processing of Fees. If you are unable to use a NCP ParkPass Recognition Method you will not be able to use your NCP ParkPass Account as a means of payment at the Nominated Car Park and will need to pay for your parking by other means. (e) All Customer Information we collect is important to us and we would not want to share this with anyone else, unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes. 02 (c) It is your responsibility to keep your NCP ParkPass Card on you at all times should you wish to be able to use your NCP ParkPass Account for payment. (vii) to send you details of your new, amended or cancelled transactions. Don’t pay or use any payment machines before you leave the car park On exit, insert/scan your NCP ParkPass card at the exit barrier This will raise the barrier, end your parking session, and process an automated payment* * NCP ParkPass will calculate the cost of your parking session and apply any discount for you at that particular car park Your account will be debited automatically with the cost of … If we cannot resolve the problem you should refer it to your financial institution which has issued your Payment Card. Plus register and enjoy 10% off parking for your first month. (c) You are responsible for notifying us immediately if your NCP ParkPass Card is lost or stolen. 16 “NCP ParkPass Card” means the NCP ParkPass Card issued to you once you have registered your NCP ParkPass Account. We are always happy to assist where we can, and to take on board any comments which you might have. As such, customers can benefit from quick, automatic payments without the need for cash or credit / debit card, as well as a reduced rate for their parking. NCP ParkPass can be used in over 140 NCP car parks in the UK’s major cities. (c) Any refunds due to you will be made to the current Payment Card registered with your NCP ParkPass Account. (b) If you believe there has been an error in taking payment from the Payment Card you must contact us as soon as possible so that we can attempt to resolve the problem. Register and receive 10% off your first months tariffs. which pages you’ve visited, and improve your experience. 13 Should you have any issues or queries you should promptly contact the Customer Contact Centre before you leave the Nominated Car Park. 21 This contract shall be governed by and interpreted in accordance with English law. (v) your NCP ParkPass Account can only be used to pay for Fees at the NCP ParkPass Rate(s) or Eligible Saver Deal in relation to an Authorised Vehicle(s), at a Nominated car park. “Standard Rate” means the standard price payable by a user of a NCP car park (as varied from time to time). Please note that this period is an estimate only and times may vary. (b) Our maximum aggregate responsibility to you arising out of or in connection with our contract or these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall in no event exceed £1,000.00 (one thousand pounds). Min (ii) authorise us to take payment from the Payment Card of the Fees, and any other payments and amounts owing or charged in accordance with these Terms and Conditions. (a) You are not entitled to assign, charge, sub-contract or transfer our contract or any part of it without our prior written consent. Password. NCP deny any knowledge of this incident and refuse to refund. 11 If you decide to terminate your contract, you should do so in accordance with condition 14. Please note that you may only pay for parking using your NCP ParkPass Account at the car parks listed on our Website at www.ncp.co.uk/parkpass. (d) SMS will be sent to the mobile number nominated in your NCP ParkPass Account. (b) We grant you an exclusive right for the duration of our contract to use the NCP ParkPass Card issued to you for the sole purpose of parking your Authorised Vehicle(s) in the Nominated Car Park(s). 04 ‎Ticketless parking at 250+ NCP car parks, no fees, 10% off for your first month following registration, plus exclusive discounted app only prices at many car parks. Login Contact us. (c) If we incorrectly transfer any monies or balance from us and on to the Payment Card, provided we notify you of this error, you irrevocably authorise us to recover the transferred amount from the Payment Card. (b) When you set up a NCP ParkPass Account, you confirm and warrant that all information provided by you is true and accurate in all respects and you will inform us immediately if any changes to such information arise. If you are a consumer, then you may have rights to bring court proceedings in the courts of the country in which you are domiciled. 01 This is a commonly used practice, which helps us analyse how you use our website Poor customer service. e.g. Please read these Terms and Conditions carefully as they will form the basis of the contract between you and NCP in relation to the use of your NCP ParkPass Account. Every year there are nearly 80 million people who visit the NCP … (a) We are responsible to you only for loss or damage you suffer which is a foreseeable direct result of a breach on our part of our duties of reasonable care and skill in respect of the NCP ParkPass Account and/or the NCP ParkPass Card. 10 The registered office of both companies is at Saffron Court, 14B St Cross Street, London, EC1N 8XA. 18 12 Want to use an app to pay at 250+ NCP car parks nationwide? The NCP ParkPass scheme offers a fantastic rate along with a quick and convenient way to pay for your parking on a daily basis. Such transaction will be released from your account within 6-7 days and the sum of 1p will not actually be taken. If you only want help finding your nearest NCP car park, then you’re in the right place. Visit our Privacy policy for more information on how we use cookies. Min The ParkPass product provides customers with a more seamless parking experience, allowing customers to park at 250 NCP car parks across the UK and pay for their stay using a card or via the app. We offer a complete range of services for you and your business, from frontline operations and property management to technology deployment, revenue management and marketing. The standard price being displayed on the tariff boards located at the relevant NCP car park and on our Website. (d) Any Eligible Saver Deal that you may be entitled to will be applied to your NCP ParkPass Account and taken from your Payment Card, and will be subject to these Terms and Conditions. They have over 75 years of experience within the sector of parking and now they supply well over 200,000 spaces located in more than 700 different car parks all across the nation. Use the NCP ParkPass App to pay for parking at 250 of our barrier and Pay and Display car parks across the UK. This is linked to a debit/credit card which will then be directly Anyone who has a special Saver Deal ID for local NCP parking (b) Where you enter a Nominated Car Park using one of the NCP ParkPass Recognition Methods, you are responsible for ensuring the same method is used upon exit. (a) As a condition of your continued use of the NCP ParkPass Account, you will use the NCP ParkPass Account only for the purpose, and in the manner, permitted in these Terms and Conditions and in compliance with all applicable laws. You acknowledge that all notices, information and other communications we provide to you electronically comply with any legal requirement that such communication from us be in writing. It’s a quick and simple way to pay for your parking in over 250 locations nationwide including 120 Pay and Display sites. By providing us with your email address and mobile number as part of your NCP ParkPass Account registration, you agree to receiving communications and information from us by email and SMS. Payments are then calculated (currently with a minimum 10% discount) and automatically processed. We use cookies on our website. Want to use an app to pay at 250+ NCP car parks nationwide? Please note that this right to a refund does not affect your statutory rights. (c) You may change your Personal Data by logging into the NCP ParkPass Customer Portal. “NCP ParkPass Account(s)” means the registered account containing your personal details, payment details and account preferences for the purposes of enabling you, amongst other things, to use the applicable NCP ParkPass Rates and/or Eligible Saver Deal and to manage your details and preferences. This is a commonly used practice, which helps us analyse how you use our website Remember me. After registering for your NCP ParkPass Account you will receive an email from us acknowledging that you have successfully registered for your NCP ParkPass Account and that it is now activated. (iii) by using any other recognition methods as we may establish in a Nominated Car Park. The ParkPass App is the new way to park and pay. Reset Password Please enter your registered email address and we'll send you a link to reset your password with. We use Direct Payment Gateways to process your card payments. 04 06 It's an account based payment option, designed to reward account holders with discounted parking offers. Download the App; ParkPass Card Saver Registration; ParkPass 10% off welcome offer; Register for the App; Attraction and event parking . Plus register and enjoy 10% off parking for your first month. If you suspect that someone unauthorised has or is using your details, you must change your password immediately and notify us at [email protected]. This fee shall be payable to us at the time of each replacement request. 13 In certain car parks we act as agent on behalf of the car park owner, which may be a local authority, corporate entity or other organisation. (b) We will process any final payment from your NCP ParkPass Account and then  if there is a negative balance in your NCP ParkPass Account, we will collect this from you by taking payment of the outstanding amount from the Payment Card registered with your NCP ParkPass Account; or. By and interpreted in accordance with condition 14 acceptance of these Terms and Conditions parking as normal option, to! The registered office of both companies is at Saffron Court, 14B St Cross Street, london, EC1N.... An App to pay for parking and other travel related purchases at ncp parkpass card partners this period an. On your iPhone, iPad and iPod touch parks across the UK park and and! Or stolen, EC1N 8XA Court, 14B St Cross Street, london EC1N. 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